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See What Your Customers Are Really Asking

Stop guessing. Get clear data on conversation volume, satisfaction ratings, common questions, and knowledge gaps.
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See How It Works

The Problem

You can't improve what you can't measure.

Blind Performance

Is your chatbot helping customers or frustrating them? You have no idea. It could be giving wrong answers all day and you wouldn’t know until complaints roll in.

Unknown Questions

Customers are telling you exactly what they need – through their questions. But without analytics, those insights disappear into the void, never reaching your product or content teams.

Hidden Knowledge Gaps

Your AI says “I don’t know” to certain questions, but which ones? You’re missing obvious opportunities to improve your training data and help more customers.

Unclear ROI

Leadership asks “Is the chatbot worth it?” You have no data on tickets deflected, time saved, or customer satisfaction. You’re guessing instead of proving value.

How It Works

Get started in minutes

1

View the dashboard

See conversation volume, satisfaction scores, and trends at a glance.

2

Analyze questions

Discover what customers ask most frequently. Identify patterns and knowledge gaps.

3

Track satisfaction

See how visitors rate AI responses. Filter by time period to spot trends.

4

Act on insights

Use data to improve training, update content, and optimize performance.

Benefits

What you get

Conversation Analytics

Track volume, duration, and patterns. See when customers engage most.

Satisfaction Tracking

Thumbs up/down ratings on every response. Aggregate satisfaction scores.

Question Insights

See most common questions. Identify what your AI can't answer yet.

Performance Trends

Track improvement over time. See how training updates affect quality.

Powerful yet simple to use

Everything you need is just a few clicks away. Our intuitive interface makes it easy to configure, customize, and deploy your AI assistant without any technical expertise.
  • Intuitive dashboard with real-time updates
  • No coding required to get started
  • Live preview as you customize

Will Guthrie

Digital Marketing Manager

The platform is very intuitive to set up and use. I was able to train the chatbot directly from our site maps with ease. 

Use Cases

Who benefits most

Support Managers

Track deflection rates and identify where AI needs improvement.

Product Teams

Discover what confuses customers. Use insights to improve documentation.

Executives

Measure ROI with clear metrics on tickets deflected and time saved.

Frequently asked questions

Everything you need to know about SiteSpeakAI. Can’t find what you’re looking for? Start a free trial and see it in action.

What metrics are tracked?
Conversation volume, message count, satisfaction ratings (thumbs up/down), unique visitors, common questions, and response times.
Yes. You can export conversation data as CSV for deeper analysis in your own tools.
Visitors can rate individual AI responses with thumbs up or thumbs down. These are aggregated into a satisfaction percentage.
Yes. You can filter conversations by low satisfaction or where the AI indicated uncertainty. This helps identify training gaps.

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