- Managing Your Chatbot
- Visitor Recent Chats
Managing Your Chatbot
Visitor Recent Chats
Let visitors resume past conversations, start a fresh chat, or delete a chat from inside the chatbot widget.
Your visitors can see and resume their past conversations from inside the chatbot widget. A small menu in the chatbot header gives them three options: start a new chat, view recent chats, or delete the current chat.
The widget menu
In the top-right of the chatbot header, visitors see a … menu. Tapping it opens a dropdown with:
- Start New Chat - rotates to a fresh session. The previous conversation stays available in Recent Chats.
- Recent Chats - opens the full list of past conversations.
- Delete Chat - soft-deletes the current conversation from the visitor’s view. Your inbox keeps the full transcript.
No setup is required. The menu is enabled by default on every chatbot.
Resuming a past conversation
When a visitor taps Recent Chats, they see a list of every past session they have had with your chatbot, with the latest message and a relative timestamp. Tapping any row reloads that conversation in full so they can continue exactly where they left off.
The current chat is highlighted in the list. The newest sessions appear at the top.
A floating Start New Chat button stays pinned at the bottom of the list so visitors can begin a fresh conversation without scrolling.
Browser-local vs cross-device history
By default, Recent Chats is local to the browser the visitor chatted from. If they switch to a different device or browser, they get a fresh start.
If you have identity verification enabled and the visitor is identified, Recent Chats follows them across browsers and devices automatically. A visitor who chatted on their laptop yesterday can pick up the same thread on their phone today.
See Identify Users for details on enabling identity verification.
Cross-device history only links sessions created from the date your chatbot was upgraded to support this feature. Older conversations stay tied to the browser they originated from.
Deleting a chat
Visitors who want to wipe a conversation can tap … -> Delete Chat. The chat is removed from their view immediately and no longer appears in Recent Chats.
What still happens behind the scenes:
- Your Inbox keeps the full transcript so you can always look back at what was said. See Conversation History.
- Message credits are still counted - deleting a chat from the visitor’s side does not refund credits.
- The deletion is scoped to that visitor’s identity. A different visitor on the same device cannot delete chats that don’t belong to them.
Localization
Every label in the new menu can be translated for each language you support. Configure them in Configuration > Localization alongside the other widget strings.
The localizable keys are:
Key
menu
Default
Menu
Where it shows
aria-label / tooltip on the … button
new_chat
Start New Chat
menu item + floating pill in Recent Chats
view_recent_chats
Recent Chats
menu item
delete_chat
Delete Chat
menu item
recent_chats
Recent Chats
header title in the recent-chats view
no_conversations
No past conversations
empty state
back
Back
aria-label on the back arrow
See Languages for how to edit translations.
Behavior across the widget variants
Recent Chats works in every widget configuration:
- Chat Bubble - the menu sits in the top-right of the widget header.
- Search Bar - same menu, accessible once the conversation panel is open.
- Share page (/share/:id) - the menu is available even when the visitor opens a fresh share link.
In the large header layout, the recent-chats view uses the compact header style so the conversation list has more room to breathe.
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