AI-CHATBOT / ENTERPRISE AI
Scale Organizational Knowledge with AI
Make your organization’s knowledge easier to find, share, and use. Give employees an AI assistant that can search approved resources and connect them to relevant information across teams and locations.
Plan Your Knowledge AI ProjectPut the knowledge your organization has built within reach of the people who need it.
YOUR ORGANIZATION'S KNOWLEDGE, READY TO HELP
Knowledge Assistant
Find answers across your approved resources
EMPLOYEE QUESTION
Where can I find the process for a customer request?
AI ASSISTANT
Here is the relevant process from your organization’s approved resources.
SOURCE: COMPANY PROCEDURESOne question. A clearer path to organizational knowledge.
Conceptual illustration, not a product screenshot.
THE OPPORTUNITY
Make organizational expertise easier to access
Every organization builds valuable knowledge over time: policies, procedures, product information, training materials, project documentation, and the experience of its employees. Much of that information is stored in different places or known only by a few people.
An AI knowledge assistant helps employees search approved resources and find information relevant to their questions. Instead of looking through multiple repositories or waiting for a colleague to respond, employees have another way to locate the material they need.
The result is a more connected approach to sharing knowledge across departments, locations, and teams—while maintaining the access rules and review processes your organization requires.
Illustrative organizational knowledge workflow
Connect knowledge
Policies and procedures
Documents and training
Approved knowledge systems
Organize and govern
Define trusted sources
Set roles and permissions
Review and update content
Support employees
Answer common questions
Show relevant sources
Direct people to experts
KEY CAPABILITIES
Put organizational knowledge to work across your teams
Give employees a convenient way to find approved information and help your organization maintain a stronger knowledge foundation.
Knowledge Search
Search approved documents, policies, procedures, and connected knowledge repositories.
Answers with Sources
Provide relevant answers with references that help employees review the underlying information.
Permission-Aware Access
Configure access so users receive information appropriate to their roles and permissions.
Knowledge Oversight
Help knowledge owners identify missing, outdated, or conflicting information for review.
FOR EMPLOYEES
Help employees find answers without searching everywhere
Give your teams an easier way to navigate the information they use in their daily work.
Use everyday language
Employees can ask about a policy, process, product, or other topic using a familiar conversational interface.
Focus: easier access to information.
See relevant sources
The assistant can provide an answer based on approved material and identify the sources used.
Focus: answers with context.
Know where to go
Employees can review source documents or connect with the appropriate team when more help is needed.
Focus: useful next steps.
YOUR KNOWLEDGE SOURCES
Bring important organizational information within reach
Your knowledge assistant can be configured around the information your organization approves for each use case.
Policies and Procedures
Help employees find approved workplace policies, standard operating procedures, and internal guidance.
Training Materials
Make learning resources and onboarding information easier for employees to locate.
Product and Service Information
Connect teams to approved information about your organization’s products, services, and processes.
Internal Documentation
Help users find guides, manuals, FAQs, and other documentation used across the organization.
Project Knowledge
Organize relevant project information and lessons that can support future work.
Connected Repositories
Plan access to approved information stored in compatible document and knowledge systems.
KNOWLEDGE MANAGEMENT
Help your organization keep knowledge useful over time
A strong knowledge experience depends on more than adding documents. It also requires clear ownership, review, and an understanding of where information is missing.
Identify Knowledge Gaps
Review recurring questions and areas where employees cannot find an approved answer.
Flag Content for Review
Help knowledge owners identify content that may be outdated, incomplete, or conflicting.
Capture Expertise
Document important processes and experience so knowledge can be shared with more employees.
Subject-matter experts and content owners remain responsible for reviewing and approving organizational knowledge.
BENEFITS FOR YOUR ORGANIZATION
Extend the reach of the knowledge you already have
A connected knowledge experience can support employees across departments, locations, and stages of their careers.
Support More Employees
Give teams access to approved information without relying on the same individual for every question.
Make Expertise More Accessible
Help employees find documented processes and institutional knowledge across the organization.
Preserve Important Knowledge
Create opportunities to document knowledge before employees change roles or leave the organization.
Support Consistent Answers
Give employees access to selected, approved company resources and source references.
Reduce Repetitive Questions
Help employees locate routine information while specialists focus on questions needing their expertise.
Improve Knowledge Planning
Use feedback and recurring questions to identify resources that may need attention.
EXAMPLE QUESTIONS
The questions your knowledge assistant can help answer
Configure the assistant around your organization’s approved information and employee needs.
“Where is our travel policy?”
Help the employee find the relevant approved policy and the source document.
“How do I submit an IT request?”
Direct the employee to the appropriate process, instructions, and support contact.
“Where is the product guide?”
Help an authorized user find approved product documentation and related resources.
“What is the onboarding process?”
Find company onboarding guidance and the resources associated with it.
“Who owns this procedure?”
Identify the appropriate team or contact when that information is available in approved sources.
“Where can I learn more?”
Direct the employee to related training, documentation, or a subject-matter expert.
CONNECT YOUR EXISTING TOOLS
Fit knowledge access into the way your teams work
Plan the assistant around approved repositories and applications your organization already uses.
Document Repositories
Discuss connections to compatible platforms such as SharePoint and Google Drive.
Wikis and Support Resources
Plan access to approved information in compatible knowledge and support platforms such as Confluence and ServiceNow.
Collaboration and Identity
Discuss compatible collaboration and identity integrations that support employee access.
Available integrations, indexing schedules, permissions, and automated workflows depend on your systems and implementation.
SECURITY AND CONTROL
Build knowledge access around your organization’s policies
Define which information is available to each audience and how knowledge is reviewed and maintained.
Approved Sources
Select the policies, documents, and repositories that the assistant is authorized to use.
Roles and Permissions
Configure access according to user roles, permissions, and organizational requirements.
Deployment Options
Discuss managed hosting or deployment in your own environment based on your security needs.
GETTING STARTED
Start with the knowledge your employees need most
A focused first project can help your team evaluate the experience and build a foundation for future use cases.
Identify a department, common employee questions, and the resources that can answer them.
Select approved sources, review content ownership, and define access and integration requirements.
Test answers, gather employee feedback, and plan additional knowledge areas as appropriate.
FREQUENTLY ASKED QUESTIONS
Questions about scaling organizational knowledge
What is an AI knowledge assistant?
An AI knowledge assistant helps employees search approved organizational information and find answers relevant to their questions.
What types of information can the assistant use?
The assistant can be configured around approved policies, procedures, training materials, documents, FAQs, and other knowledge resources.
Can answers include references to source documents?
Yes. The assistant can identify supporting sources so employees can review the original material and understand where the information came from.
Can we control who sees sensitive information?
Access can be configured around user roles, permissions, and organizational policies. The specific controls depend on your deployment and connected systems.
Can the assistant identify outdated information?
The system can help flag content for review based on available dates and configured processes. Content owners remain responsible for confirming and updating information.
Can it connect to our existing systems?
Connections to compatible document repositories, knowledge platforms, support systems, and workplace tools can be discussed during project planning.
What happens when the assistant cannot find an answer?
The assistant can be configured to acknowledge that an approved answer was not found and direct the employee to the appropriate person or team.
How can our organization get started?
Begin with a focused knowledge area and a set of approved resources. Your team can test the experience, gather feedback, and expand to additional departments over time.
LET'S GET STARTED
Put your organization’s knowledge within reach
Explore how an AI knowledge assistant can help your employees find information, share expertise, and connect with the resources they need.
Discuss Your Knowledge AI ProjectWe can discuss your knowledge sources, systems, employee needs, security requirements, and deployment options.