Managing Your Chatbot
Capture leads with your chatbot
Use your chatbot to capture new leads and grow your sales
You can easily use your chatbot to capture new leads and grow your sales.
Enable lead capture
1
Go to Settings
Head over to the Settings section in your chatbot dashboard.
2
Select the Leads tab
Click on the Leads tab.
3
Enable lead capture
Toggle on the Enable Lead Capture option.
4
Save your settings
Click the Save button to save your settings.
Choose how your chatbot appears on your website:
Chat Bubble
A chat launcher that appears in the bottom of the screen and opens the chatbot when clicked. This is the default style.
Search Bar
A page-aware search box at the bottom of the screen that allows visitors to ask questions about the current page and site.
Branding
Agent name
The name displayed in the chat header. This is what your visitors will see when chatting with your bot.
Welcome messages
Customize the initial message(s) your chatbot displays when opened. You can add multiple welcome messages by separating each with a new line.
Placeholder message
The placeholder text shown in the chat input field (e.g., “Ask a question…”).
Footer message
An optional message displayed underneath the chat input. Supports markdown. Maximum 200 characters.
Theme & colors
Theme
Choose between Light, Dark, or Auto for your chatbot.
- Light and Dark always show that theme, on every device.
- Auto (match visitor device) follows each visitor’s device setting: visitors using dark mode see the dark version of your chatbot, everyone else sees the light version.
Customizing the Auto theme
With Auto selected, you can style the light and dark sides separately. Each side has its own Accent color, Text color, and icon fields.
- Leave a field empty (Auto) to use the built-in neutral palette for that side: white with dark text on light, dark grey with light text on dark.
- Set a value to override just that side. For example, keep your brand accent on the light side and leave the dark side neutral.
- To go back to Auto for a field, clear it.
The default launcher logo also adapts: it renders dark on pale accents and white on colored or dark accents, so it stays readable on both sides.
Pinning the theme on a specific page
If one part of your site should always show one side of an Auto chatbot (for example, a light-only marketing site while your app uses Auto), add ,data-theme to the embed script on that page:
Accent color
The primary color used for buttons, links, the launcher, and the chat header. Choose from preset colors or enter a custom hex value.
Header color
Give the chat window header its own color, separate from the accent. Leave the field empty and the header matches the accent color, which is the default. Text on the header adjusts automatically to stay readable on the color you pick.
On the Auto theme you can set a header color per side, like the other per-side fields: clear it to fall back to that side’s accent.
Text color
The color of text displayed on accent-colored elements (e.g., the header). Typically white (#ffffff) for dark accent colors.
Icons
Customize the icons displayed in your chatbot:
Icons
Launcher Icon
Description
Displayed in the chat launcher button
Recommended Size
100 x 100px
Header Icon
Displayed in the chat header
100 x 100px
Share Icon
Displayed on the share page for your agent
100 x 100px
Launcher text
Short text displayed in the launcher button (e.g., “Help”). Keep it short and sweet.
Layout & behavior
Max height
Control the maximum height of the chat window. Default is 720px.
Font size
Choose the font size for chat messages: Small, Medium, or Large.
Header size
Choose the header size: Small, Medium, or Large.
Position
Choose where the chat launcher appears on your website:
- Bottom Right (default)
- Bottom Left
Advanced options
Auto popup welcome message
Set a delay before the welcome message automatically pops up. Options range from off to several seconds (e.g., 3s).
Auto scroll to new messages
When enabled, the chat window automatically scrolls to show new messages. Default is Yes.
Sources label
Customize the label shown above source links (default: “Sources”).
Horizontal scroll smart prompts
Enable horizontal scrolling for smart prompt suggestions.
Hide “Powered by”
Hide the “Powered by SiteSpeakAI” branding in the chat footer.
Removing the “Powered by” branding is available on paid plans.
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