Advanced
Expose Your Knowledge Base via MCP
Let AI agents like Claude, Cursor, and Windsurf query your chatbot’s knowledge base directly using the Model Context Protocol. Includes automatic WebMCP browser discovery.
Every SiteSpeakAI chatbot can act as an MCP (Model Context Protocol) server, giving AI agents direct access to your knowledge base. Instead of scraping your website or chat widget, agents connect to a structured endpoint and get accurate, sourced answers from your trained content.
SiteSpeakAI supports two ways for AI agents to access your knowledge base:
- MCP Server endpoint – AI tools like Claude Desktop, Cursor, and Windsurf connect directly to your chatbot’s MCP endpoint. Requires manual configuration in each tool.
- WebMCP (browser discovery) – AI agents running in the browser automatically discover your knowledge base through the chatbot widget. No configuration needed.
MCP Server and WebMCP are available on Pro, Pro Plus, and Business plans. Each plan includes a monthly query allowance (Pro: 1,000 / Pro Plus: 2,500 / Business: 10,000).
Why expose your knowledge base via MCP?
AI agents are becoming the primary way people find and interact with information. When a developer asks Cursor about your API, or a user asks Claude about your product, those agents need a reliable source of truth. Your MCP server provides that.
- Reach AI agents directly. Your knowledge base becomes a tool that any MCP-compatible agent can call, not just visitors to your website.
- Accurate, sourced answers. Agents get results from your trained content with source URLs - no hallucinations from outdated web scrapes.
- Full RAG pipeline. Every query runs through semantic search, query expansion, and reranking for high-quality results.
- Control access. Choose between authenticated access with API tokens or public access for broader reach.
- Track usage. Monitor MCP query usage alongside your other metrics in the dashboard.
How it works
When an AI agent connects to your MCP server endpoint, it gets access to one tool:
query_knowledge_base - Searches your chatbot’s trained content using the full RAG pipeline (vector search, query expansion, and Cohere reranking). Returns relevant content chunks with source URLs.
The agent sends a natural language query, and your MCP server returns the most relevant content from your training sources - the same content your chatbot uses to answer questions.
Enable MCP Server
1
In your chatbot dashboard, select your chatbot and go to Settings.
2
Click the Advanced tab.
3
Scroll down to the MCP Server (Public Access) section.
4
Toggle Public MCP Access to allow AI agents to query your knowledge base without authentication.
When disabled, agents need a valid API token to connect (see Authentication below).
5
Click the copy button next to your MCP Endpoint URL. This is the URL AI agents will use to connect.
Your endpoint URL follows this format:
6
Click Save to apply your changes.
Get Your API Credentials
SiteSpeakAI integrates with WhatsApp Business to let your AI chatbot respond to customer messages on WhatsApp. This guide walks you through setting up the WhatsApp Business API and connecting it to your SiteSpeakAI chatbot.
1
In WhatsApp > API Setup, find your verified phone number. The Phone Number ID is displayed below the number (a long numeric string like 123456789012345).
2
By default, Meta provides a temporary access token that expires in 24 hours. For production use, you need a permanent token:
- Go to Business Settings at business.facebook.com/ settings
- Navigate to Users > System Users
- Click Add to create a new system user (if you don’t have one)
- Give it a name like “WhatsApp API” and select Admin role
- Click Add Assets, select your WhatsApp app, and enable Full control
- Click Generate new token, select your app, and check whatsapp_business_messaging and whatsapp_business_management
- Copy the generated token – this is your permanent access token
3
Go back to your app in the Meta Developer Dashboard. Navigate to App settings > Basic. Click Show next to the App Secret field and copy it.
Connect to SiteSpeakAI
1
In your SiteSpeakAI dashboard, select your chatbot and go to Deploy & Install.
2
Select WhatsApp
Click on the WhatsApp tab.
3
Fill in the three fields:
- Phone Number ID – The numeric ID from Meta’s API Setup page
- Access Token – Your permanent access token from the system user
- App Secret – Your app secret from App Settings > Basic
4
Click the Connect button. SiteSpeakAI will generate a Webhook URL and Verify Token for you.
Configure the Webhook in Meta
After connecting in SiteSpeakAI, you need to configure the webhook in your Meta Developer App:
1
In your Meta Developer App, navigate to WhatsApp > Configuration.
2
- Callback URL: Paste the Webhook URL from SiteSpeakAI
- Verify token: Paste the Verify Token from SiteSpeakAI
Click Verify and save.
3
Navigate back to WhatsApp > Configuration. Under Webhook fields, find the messages field and click Subscribe.
Test Your Integration
After connecting in SiteSpeakAI, you need to configure the webhook in your Meta Developer App:
During development, you can only send messages to phone numbers that have been added as test numbers in your Meta app. To message any WhatsApp user, you’ll need to complete Meta’s business verification process.
Troubleshooting
Messages not being received
- Verify that the webhook URL is correctly configured in Meta
- Check that you’ve subscribed to the messages webhook field
- Ensure your access token hasn’t expired (use a permanent system user token)
Messages not being sent
- Check that your access token has the whatsapp_business_messaging permission
- Verify the phone number ID is correct
- Check the SiteSpeakAI conversation logs for any error messages
Webhook verification failing
- Make sure the Verify Token in Meta matches exactly what SiteSpeakAI generated
- Ensure there are no extra spaces before or after the values
- Try disconnecting and reconnecting in SiteSpeakAI to generate new credentials
Going Live
To send messages to any WhatsApp user (not just test numbers), you’ll need to:
- Complete Business Verification – Verify your business in Meta Business Settings
- Request Production Access – In your app’s WhatsApp settings, request to go live
- Add a Payment Method – WhatsApp Business API charges per conversation (first 1,000 conversations per month are free)
For detailed information, see Meta’s WhatsApp Business documentation.
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