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Tools & Actions

Add Shopify Actions to Your AI Agent

Enable your AI agent to retrieve order information and product details from your Shopify store.
The Shopify actions allow your AI agent to retrieve order and product information from your Shopify store, helping customers check order status, find products, and get shipping updates.

Available Shopify Actions

  • Shopify: Get Orders – Retrieve order information and status updates from your Shopify store
  • Shopify: Get Products – Search and retrieve product information including pricing, availability, and details

Adding a Shopify Action

1

Go to Tools & Actions

In your chatbot dashboard, go to Configuration → Tools & Actions.

2

Select a Shopify action

Find Shopify: Get Orders or Shopify: Get Products and click Add.

Configuration

Both Shopify actions require the same configuration:

Name

A descriptive name for the action. Default: get_shopify_orders or get_shopify_products

Description (required)

A description of the action and when it should be used.

Example for orders:

Use this action when users want to check their order status, find order details, or track shipments from a Shopify store.

Shop URL (required)

Your Shopify store URL in the format: your-store.myshopify.com

Admin API Access Token (required)

Your Shopify Admin API access token. This requires creating a custom app in Shopify (see below).

Creating a Shopify Custom App

To get your Admin API Access Token, you need to create a custom app in Shopify. This only takes a minute.

1

Open Shopify Settings

In your Shopify admin, click Settings in the sidebar.

2

Go to Apps and sales channels

Select Apps and sales channels from the sidebar.

3

Click Develop Apps

Click the Develop Apps button to go to the App development section.

4

Allow custom app development

If this is your first custom app, click Allow custom app development.

5

Create an app

Click Create an app. Enter an app name (e.g., “AI Chatbot Integration”) and select yourself as the app developer.

6

Configure Admin API scopes

Click Configure Admin API scopes to assign permissions.

7

Select permissions

Enable the following 3 permissions:

  • read_products
  • read_orders
  • read_customers

8

Install the app

Click the API credentials tab, then click Install app to install it in your store.

9

Get your access token
Click Reveal token once to get your Admin API access token.

You will not be able to see this token again. Copy it immediately and store it safely.

The token will be in the format: shpat_abc123…

Save the Action

Add your Shop URL and Admin API Access Token to AI Chatbot, then click Add Action to enable it.

Your agent will now be able to:

  • Get Orders: Retrieve order information, status updates, and shipping details
  • Get Products: Search products and retrieve pricing, availability, and descriptions

What Your Agent Can Do

With Get Orders

  • Check order status
  • Find order details
  • Track shipments
  • Look up order history

With Get Products

  • Search for products by name
  • Get product pricing
  • Check availability
  • Retrieve product descriptions

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