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Agency & Reseller

Add a Paddle Subscription Action

Enable your AI agent to retrieve subscription information from your Paddle account.
The Paddle action allows your AI agent to retrieve information about a customer’s Paddle Classic subscription, such as payment dates, invoices, and billing information.

Adding the Paddle Action

1

Go to Tools & Actions

In your chatbot dashboard, go to Configuration → Tools & Actions.

2

Select Paddle

Find Paddle: Get Customer Subscription and click Add.

Configuration

Name

A descriptive name for the action. Default:get_customer_subscription_invoice

Description

A description of the action and when it should be used. You can customize this or use the provided default.

Example:

Use this action when the user wants to get information about their subscription like the payment date or a link to a receipt or invoice. Use the subscription id supplied by the user to retrieve the information as well as the from and to date.

Vendor Id (required)

Your Paddle Vendor ID.

You can find your Vendor ID in the Paddle Dashboard under Developer Tools → Authentication.

Vendor Auth Code (required)

Your Paddle Vendor Auth Code.
You can create a Vendor Auth Code in the Paddle Dashboard under Developer Tools → Authentication.

Getting Your Paddle Credentials

1

Log in to Paddle
  • Go to your Paddle Dashboard.

2

Open Developer Tools

Navigate to Developer Tools → Authentication.

3

Copy your credentials

Copy your Vendor ID and Vendor Auth Code and paste them into AI Chatbot.

Save the Action

Click Add Action to enable the action for your AI agent.

Your agent will now be able to assist visitors with information about their latest invoices and how to update their billing information.

Providing Customer Information

To look up subscription information for a specific customer, combine this action with the Identify feature so your agent has the required information to retrieve subscriptions.

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