Training Your Chatbot
Fine-Tune Your Chatbot's Responses
Learn how to improve and customize your chatbot’s answers using updated answers and training adjustments.
Fine-tuning helps you improve your chatbot’s responses over time. When your chatbot gives an incorrect or incomplete answer, you can provide corrections that it will learn from.
Why fine-tune your chatbot?
Even with good training data, your chatbot may:
- Miss nuances in certain questions
- Provide outdated information
- Use the wrong tone or format
- Lack context for specific scenarios
Fine-tuning addresses these issues by letting you teach the chatbot exactly how to respond.
Using Updated Answers
The Updated Answers feature lets you correct specific responses:
1
Click Training & Content in the sidebar.
2
Click on Updated Answers.
3
Click Add Updated Answer.
4
Enter the question
Type the question or phrase that triggered the wrong response.
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Provide the correct answer
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Click Save to apply the correction.
Best practices for the fine-tune your chatbot
Review Conversation Logs
Regularly check your chatbot’s conversations in the Inbox to identify:
- Frequently asked questions with poor answers
- Topics where the chatbot seems confused
- Missed opportunities to provide helpful information
Be Specific
When adding updated answers:
- Match the exact phrasing visitors use
- Include common variations of the question
- Provide complete, helpful responses
Test Your Changes
After fine-tuning:
- Use Test Agent to verify the improvement
- Monitor real conversations to confirm it’s working
- Iterate if needed
How the fine-tune your chatbot works
For broader changes, update your AI instructions in Settings:
- Tone: Make responses more formal or casual
- Length: Set preferred response length
- Behavior: Define how to handle certain topics
- Restrictions: Limit what the chatbot will discuss