Training Your Chatbot
Train Your Chatbot
Learn how to train your AI chatbot using websites, documents, and app integrations.
Training your chatbot is how you teach it to answer questions about your business, products, and services. AI Chatbot supports multiple content sources so you can build a comprehensive knowledge base for your AI agent.
How chatbot training sources work
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Connect your content sources like websites, documents, or app integrations.
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Supported chatbot training sources
When you click + Add Sources, you can choose from the following source types:
Website chatbot training sources
Add a website URL and AI Chatbot will crawl it to extract text content. This may take a minute or two depending on the size of the website. Learn more
Links
Add individual page URLs to train on specific pages rather than an entire website. Learn more
Sitemap
Text
PDF chatbot training sources
Upload PDF documents like product manuals, guides, and policies. Learn more
Audio
Upload audio files to be transcribed and used for training. Learn more
Video
Apps
Connect third-party platforms to train on their content. Learn more
Available integrations:
- Notion: Connect your Notion workspace
- BookStack: Wiki and knowledge base content
- OneNote: Connect your Microsoft OneNote notebooks
- Google Drive: Connect your Google Drive documents
- SharePoint: Connect your SharePoint document libraries and site pages
- Discord: Select Discord channels to train on
Intercom and Google Docs integrations are coming soon.
Accessing Training Sources
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In your chatbot dashboard, click Training & Content in the sidebar.
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Click on Sources to view and manage your training content.
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Click + Add Sources to connect new content.
Best Practices
Quality Over Quantity
- Focus on accurate, well-written content
- Remove outdated or duplicate information
- Organize content clearly with headings
Keep Content Updated
- Enable auto-sync for dynamic sources
- Regularly review and refresh static content
- Remove sources that are no longer relevant
Test Thoroughly
- Ask your chatbot common customer questions
- Check that answers cite the correct sources
- Use fine-tuning to correct mistakes